Big Country Trading Post 


Purchasing a product through us means that you have agreed to our policies and procedures page," so as such upon accepting our terms and policies, and after you purchase a product from us, if your said unit has been shipped to you or is "IN TRANSIT", or has sustained slight shipping damage (we are not responsible for shipping damage, although, we do guarantee you a usable product) and you wish to cancel your order, you will be responsible (at our discretion) for any and all shipping fees and a 25% re-stock fee..."all electronic parts are non-returnable and all sales final... such as but not limited to ...control boards, thermostats, blowers, motors. etc. etc." All special order parts are non-returnable. All sales on electrical parts and or units are final and non-refundable.

If you the consumer, need parts to repair damage and or correct, incorrect items...(Once these claims have been validated as legitimate) the replacement parts will be sent to you after a completed repair authorization form has been submitted to the customer service department. You will be charged for the said items. You will then have 30 days from the day you receive these items to send the incorrect/and or damaged items back to us. After that time period these parts(whether damaged,incorrect or not..) will not be returnable.... as our time frame to put in claims and or to restock these items will have will have no further recourse on the items" and will own them.

Any hidden shipping damage you discover after accepting the unit may also be covered by We will send any parts required should the need arise for a period of 72 hours after delivery. (at our discretion, should the parts exceed our internal formulas we reserve the right to have you repackage the product and ship it back to us.) We reserve the right to disallow your claim if any impropriety is detected.

If for any reason you are not fully satisfied with your purchase, you may return said item, unused and in original, re-saleable condition, in original packaging for a full refund for up to 15 days from day of receipt. Refunds are issued upon receipt of said item, at our warehouse, less any and all shipping charges (these shipping charges will be purchasers sole responsibility.) There will also be a 25% restocking fee deducted from your refund amount.

We will always be glad to offer assistance to you, should the need arise. Simply call us during our normal hours of operation or e-mail us at and a technician will be glad to answer any of your questions.

If you have a difficulty with your stove, please call our toll free number and have the following information available for our technical department:
1. Serial number and date purchased
2. Make and model
3. Type of fuel
4. Problematic condition and who diagnosed such condition
5. Was unit professionally installed?

We will try to help you correct your problem to the best of our ability, but we can only make recommendations based upon the information you provide. So please be as concise and accurate as possible. If you have purchased our extended warrantee service package you can call the national 1-800 number direct and they will assist you on obtaining a service repair agent in your area.

We appreciate your business, and will make every attempt to get you serviced in a timely fashion, should the unexpected need arise. But please bear in mind that we are not your local retailer. And while we will make every attempt to get you serviced, due to logistics, geography, seasonality, or availability of parts... this may not happen "immediately". We hope that you being an internet shopper, allows you to realize this and understand that by operating our business from one location and "contracting" repair work is one of the reasons allowing us to cut overhead thus being able to discount our product to you, so steeply. Thank you in advance for your understanding.

All heating capacities are approximations based upon the best laboratory environmental conditions and are subject to change based upon square footage, climate, insulation, chimney height, humidity and altitude. And as such, these approximations should only be used as a reference point. makes no warranty as to the validity of such claims by the manufacturers. Note: It is up to the consumer to verify such claims with the manufacturer.

Since we are not the manufacturer of any of the products we sell, Big Country Trading Post assumes no liability arising from the use, or mis-operation of any products purchased from us and at no time shall we be responsible for any amount greater than the purchase price of said products at any time.

Note: Since we are always improving our offerings and product availability, we reserve the right to change pricing, products and specifications without notice. If any order is due to ship, we will notify you (the consumer) of any backorder, or deletion of product from our line and offer, at your discretion another product of equal value. We will not be responsible for any damages due to shipping delays, product availability, acts of god or any other direct or associated losses caused.

We cannot be held liable for any damages,of any amount incurred do to a delay in the shipping of any part of your order.

United States and international copyright laws. The compilation of all content on this site is the exclusive property of and protected by U.S. and international copyright laws. All software used on this site is the property of or its software suppliers and protected by United States and international copyright laws.

LICENSE & SITE ACCESS grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing's name or trademarks without the express written consent of Any unauthorized use terminates the permission or license granted by You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of so long as the link does not portray, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.

Although we strive to make our site as error free as possible, we unfortunately occasionally offer information or pricing that is not correct or accurate. At the discretion of we may modify orders, cancel orders, or take whatever appropriate actions as we deem necessary to alleviate the situation. In the event information we provide results in property, physical, or other harm, we assume no liability. Caveat Emptor.

As part this agreement to use our site and if you purchase product from us, you agree that any product purchased from us will be installed in a professional manner adhering to all manufacturers install specifications, and or national and or local building codes which ever take jurisdiction in your situation. Failure to adhere to this may void your warranty and releases us from all liability immediately.

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